Career Academy

Professional Diploma in IT Support


Get on the fast track to a career in IT, with a professional certificate from Google. Learn the foundations of networking and operating systems, providing end-to-end customer support, and how to solve problems using code.


Common job titles: Database Administrator, IT Specialist, Tech Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, IT Assistant


A Programme Offered by


Starts On
Duration 6 months 10h

About this Professional Diploma

Prepare for a career in the high-growth field of IT, no experience or degree is required. Get professional training designed by Google and get on the fast track to a competitively paid job. There are 400,000 U.S. job openings in IT and a $52,000 median entry-level salary in IT support.¹

Over 5 courses, learn in-demand skills that prepare you for an entry-level job. Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya.

75% of Google Career Certificate Graduates in the United States report an improvement in their career trajectory (e.g. new job or career, promotion or raise) within 6 months of certificate completion²

¹US Burning Glass Labor Insight Report salary data (median with 0-5 years experience) and job opening data. Data for job roles relevant to featured programs (4/01/2021 - 3/31/22).
²Based on program graduate survey responses, United States 2021

Programme Highlights

When you subscribed to this programme, you will get


463 Videos


169 Reading Articles


139 Quizzes


1 Course Challenge

Programme Modules


Module 1: Technical Support Fundamentals

(Introduction to IT), (Hardware), (Operating System), (Networking), (Software), (Troubleshooting) 


Module 2: The Bits and Bytes of Computer Networking

(Introduction to Networking), (The Network Layer), (The Transport and Application Layers), (Networking Services), (Connecting to the Internet), (Troubleshooting and the Future of Networking) 


Module 3: Operating Systems and You: Becoming a Power User

(Navigating the System), (Users and Permissions), (Package and Software Management), (Filesystems), (Process Management), (Operating Systems in Practice) 


Module 4: System Administration and IT Infrastructure Services

(What is System Administration?), (Network and Infrastructure Services), (Software and Platform Services), (Directory Services), (Data Recovery & Backups), (Final Project)


Module 5: IT Security: Defense against the digital dark arts

(Understanding Security Threats), (Pelcgbybtl (Cryptology)), (AAA Security (Not Roadside Assistance)), (Securing Your Networks), (Defense in Depth), (Creating a Company Culture for Security) 

Why Enroll for IT Support?

  • Gain skills required to succeed in an entry-level IT job
  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code
Why Enrol on the Programme (1)


Google Career Certificate Graduates in the United States report an improvement in their career trajectory 

400,000 Jobs Opening

There are 400,000. job openings in IT¹

¹Burning Glass Labor Insight Report data (median with 0-5 years experience), United States, 4/1/21-3/31/22.


Upon successful completion of IT Support, participants will be awarded a verified

i) Professional Diploma in IT Support by Mantissa College Career Academy

ii) Digital certificate by Google

Sample Certificate