Career Academy
Professional Diploma in IT Support
Get on the fast track to a career in IT, with a professional certificate from Google. Learn the foundations of networking and operating systems, providing end-to-end customer support, and how to solve problems using code.
Common job titles: Database Administrator, IT Specialist, Tech Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, IT Assistant
A Programme Offered by
About this Professional Diploma
Prepare for a career in the high-growth field of IT, no experience or degree is required. Get professional training designed by Google and get on the fast track to a competitively paid job. There are 400,000 U.S. job openings in IT and a $52,000 median entry-level salary in IT support.¹
Over 5 courses, learn in-demand skills that prepare you for an entry-level job. Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya.
75% of Google Career Certificate Graduates in the United States report an improvement in their career trajectory (e.g. new job or career, promotion or raise) within 6 months of certificate completion²
¹US Burning Glass Labor Insight Report salary data (median with 0-5 years experience) and job opening data. Data for job roles relevant to featured programs (4/01/2021 - 3/31/22).
²Based on program graduate survey responses, United States 2021
Programme Highlights
When you subscribed to this programme, you will get
463 Videos
169 Reading Articles
139 Quizzes
1 Course Challenge
Programme Modules
Module 1: Technical Support Fundamentals
(Introduction to IT), (Hardware), (Operating System), (Networking), (Software), (Troubleshooting)
Module 2: The Bits and Bytes of Computer Networking
(Introduction to Networking), (The Network Layer), (The Transport and Application Layers), (Networking Services), (Connecting to the Internet), (Troubleshooting and the Future of Networking)
Module 3: Operating Systems and You: Becoming a Power User
(Navigating the System), (Users and Permissions), (Package and Software Management), (Filesystems), (Process Management), (Operating Systems in Practice)
Module 4: System Administration and IT Infrastructure Services
(What is System Administration?), (Network and Infrastructure Services), (Software and Platform Services), (Directory Services), (Data Recovery & Backups), (Final Project)
Module 5: IT Security: Defense against the digital dark arts
(Understanding Security Threats), (Pelcgbybtl (Cryptology)), (AAA Security (Not Roadside Assistance)), (Securing Your Networks), (Defense in Depth), (Creating a Company Culture for Security)
Why Enroll for IT Support?
- Gain skills required to succeed in an entry-level IT job
- Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
- Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
- Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code
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75%
Google Career Certificate Graduates in the United States report an improvement in their career trajectory
400,000 Jobs Opening
There are 400,000. job openings in IT¹
¹Burning Glass Labor Insight Report data (median with 0-5 years experience), United States, 4/1/21-3/31/22.
Certificate
Upon successful completion of IT Support, participants will be awarded a verified
i) Professional Diploma in IT Support by Mantissa College Career Academy
ii) Digital certificate by Google
